![]() Duties and responsibilities: My job title was "TECHNICAL" support rep NOT customer support rep. I worked as an outsourced agent for AT&T uverse tech support team and it was a complete nightmare for many reasons, I'm only going to sum up the worst things about at&t and their services. always went beyond what the process told me to ensure that the customer was happy and the issue was resolved, something that the team leaders didn't seem to appreciate. You may be offered a manager call back but don't count on getting one.īefore I begin, let me just express that I really enjoyed helping the customers that were being robbed by such horrible service. reps and the customers because they don't resolve anything and most times disconnect or transfer the customer again. They do outsource jobs and they follow a script they are polite as trained and repeat what you say but in the end its just a frustration for the U.S. The relief I felt when I left is priceless the pay is so hard to walk away from but peace of mind is worth it. They allow on an average 6 minutes per call so if you have an issue to resolve good luck! The pressure put on reps to meet numbers with sales makes us sick. So if you have a problem, that gets pushed to the side so they can upgrade or sell you something. 8 hours a day dealing with customer complaints you feel like you are a punching bag, not that I blame the customers, getting thru the automated system is a joke once you get a rep if you aren't buying you get transferred around newer reps make a portion of their pay only if you are buying services. I'm a former customer service rep and have to say working for at&t was the worst job I've ever had. His action defines AT&T as a premier provide. I believe that his ability to resolve issue and substained customer base with a frustrated customer in the process of changing services to another provider, should be commended. He is apparently assigned to work in 77375. Technican's Name: Brian Alexander number:7134976167. I wanted to take this opoportunity to recognize his professionalism. The technician came by within 30 minutes and resolved this issue in a manner conducive to extroridnary custumer service and efficient technical support.The problem was resolved and my services were restored. He also was kind enough to take a quick look at the issue while in the neighborhood. ![]() Meanwhile, I observed AT&T service truck near neighborhood gas station.I approach technician with issue and asked questions in efforts to facilitate my trouble shooting, to avoid interrupted phone line, cable and internet.The technician not only recommended some trouble shooting mechanism and apoligize for the interruption of service. A technician was scheduled on Septemto resolve issue at home. Last incident September 18, 2014, I called in for technical support. AT&T Uverse, internet and home phone was installed into my home recently.Unfortunately, within less than 2 weeks, I experienced numerous issues requiring technical support on phone to include 3 service calls.
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